Justine Leconte Return & Exchange Policy:

Right of revocation for consumers

Below you will find legal information on the requirements and consequences of the statutory right of revocation in the case of mail order purchases.

Here is a summary of the process:

Returning an item:

1) Notify us that you want to return something by e-mail to info(at)justineleconte.com, within 14 days after you or an authorized person took possession of the parcel.

2) Send back the item to JUSTINE LECONTE, z.H. Julie Ravat, Lindenstrasse 74, 10969 Berlin, Germany.
This also needs to happen within 14 days after taking possession of the parcel.

3) How to ship back:
please use the regular post services (not a private carrier) and make sure to NOT book extras (e.g. express delivery or additional insurance).
In Germany, it is advised to use www.dhl.de Online Frankierung (€4.99 for any parcel up to 2kg, including tracking number).
In other countries, check with your national post service if you can frank your parcel online, as it is usually cheaper than at the post office.
If you are shipping back from outside of the E.U.: in the customs form, put “return item” and a value of 1 EURO.

4) Once we have received your return, we will process it and refund the item within 14 days.
Additionally, we will refund a fee which covers your return cost:
- Germany: €4.99 or the actual cost incurred when shipping your return (whichever amount is lower)
- E.U. & Switzerland: €7.90 or the actual cost incurred when shipping your return (whichever amount is lower)
- World: €15.90 or the actual cost incurred when shipping your return (whichever amount is lower)
Please keep your post receipt and send us a photo of it.

Note: If you are returning your entire order:
we will need to give you the fee for your return costs by wire transfer.
Please provide us with your IBAN number + exact name of the account holder.
If your country doesn’t have the IBAN system, we need the following information for the transfer:
Name:
Street + house number:
City:
Country:
Account number:
SWIFT code of your bank:
Name of your bank:
Street + house number of your bank:
City of your bank:
Country of your bank:

Exchanging an item:

1) Notify us that you want to exchange something by e-mail: info(at)justineleconte.com, within 14 days after you or an authorized person took possession of the parcel.

2) Send back your item to JUSTINE LECONTE, z.H. Julie Ravat, Lindenstrasse 74, 10969 Berlin, Germany.
This also needs to happen within 14 days after taking possession of the parcel.

3) How to ship back:
please use the regular post services (not a private carrier) and make sure to NOT book extras (e.g. express delivery or additional insurance).
In Germany, it is advised to use www.dhl.de Online Frankierung (€4.99 for any parcel up to 2kg, including tracking number).
In other countries, check with your national post service if you can frank your parcel online, as it is usually cheaper than at the post office.
If you are shipping back from outside of the E.U.: in the customs form, put “return item” and a value of 1 EURO.

4) Once we have received your return, we will ship the new item to you within 14 days, at no extra cost for you.
We will also refund a fee which covers your shipping cost:
- Germany: €4.99 or the actual cost incurred when shipping your return (whichever amount is lower)
- E.U. & Switzerland: €7.90 or the actual cost incurred when shipping your return (whichever amount is lower)
- World: €15.90 or the actual cost incurred when shipping your return (whichever amount is lower)
Please keep your post receipt and send us a photo of it.


Revocation instruction

Right of revocation

You have the right to cancel this contract within fourteen days without the need to provide any reason. 

The period of revocation is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the last item.

In order to exercise your right of revocation, you must notify our accounting department (JUSTINE LECONTE, Julie Ravat, Lindenstrasse 74, 10969 Berlin, Germany, e-mail: info@justineleconte.com) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to revoke this contract. You may use the attached sample of a revocation form, but this is not mandatory.

In order to observe the revocation period, it is sufficient for you to send notification of your decision to exercise your right of revocation before the revocation period expires.

 

Consequences of revocation

If you revoke this contract, we are obliged to refund all payments that we have received from you, excluding the payment costs (depending on the payment method selected) and including the delivery costs (with the exception of additional costs incurred by your choosing a form of delivery other than the most economical standard delivery that we offer), without delay and at the latest within 14 days of the date on which we received your item back. We shall use the same means of payment for this refund as that which you employed during the original transaction, unless another means has been explicitly agreed with you; under no circumstances will we charge you a fee for this refund. We can refuse a refund until we have received the goods or until you have furnished proof that you have sent back the goods, whichever is earlier.

You shall return or hand over the goods without delay, and in any case at the latest within fourteen days of the date on which you notify us of the revocation of this contract, to JUSTINE LECONTE, Julie Ravat, Lindenstrasse 74, 10969 Berlin, Germany. The time limit shall be deemed to have been complied with if you dispatch the goods before the period of fourteen days expires. We shall bear the costs of returning the goods at the lowest possible shipping cost, with a tracking number, without any extra insurance. You are only obliged to pay any loss in value of the goods if such loss in value is attributable to the goods being handled in such a way as is not commensurate with an inspection of the quality, properties and function of the goods.

 

Exceptions from right of revocation

Legal exceptions to the right of revocation are in force (Section 312g BGB), and we reserve the right to invoke the following regulations in relation to your contract: 

The right of revocation does not apply to contracts for the supply of goods that are not prefabricated and the production of which is governed by an individual choice or decision by the Consumer or that are clearly tailored to the personal needs of the Consumer.

 

Sample Declaration of Revocation

Sample revocation form

 

(If you wish to revoke the contract, please fill in this form and send it back to us.)

- to Julie Ravat, accounting department, c/o JUSTINE LECONTE, Lindenstrasse 74, 10969 Berlin - Germany, e-mail: info@justineleconte.com

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following item (*)/the provision of the following service (*)

- Item name & quantity

- Ordered on (*)/received on (*)

- Name of Consumer(s)

- Address of Consumer(s)

- Signature of Consumer(s) (only for messages on paper)

- Date

--------------------------------------

(*) Please delete where inapplicable

 

 

Retention of Title

The goods shall remain our property until payment has been made in full.

 

Complete terms & conditions for the website www.justineleconte.com can be found here

Updated: September 25th, 2019