Justine Leconte Return Policy:

Right of revocation for consumers

Below you will find information on the requirements and consequences of the statutory right of revocation in the case of mail order purchases.


Revocation instruction

Right of revocation

You have the right to cancel this contract within fourteen days without the need to provide any reasons. 

The period of revocation is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the last item.

In order to exercise your right of revocation, you must notify our accounting team (Julie Ravat, c/o Justine Leconte, Lindenstrasse 74, 10969 Berlin, Germany, e-mail: info@justineleconte.com) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to revoke this contract. You may use the attached sample of a revocation form, but this is not mandatory.

In order to observe the revocation period, it is sufficient for you to send notification of your decision to exercise your right of revocation before the revocation period expires.

 

Consequences of revocation

If you revoke this contract, we are obliged to refund all payments that we have received from you, excluding the payment costs (depending on the payment method selected) and including the delivery costs (with the exception of additional costs incurred by your choosing a form of delivery other than the most economical standard delivery that we offer), without delay and at the latest within twenty-one days of the date on which we received notification of your revocation of this contract. We shall use the same means of payment for this refund as that which you employed during the original transaction, unless another means has been explicitly agreed with you; under no circumstances will we charge you a fee for this refund. We can refuse a refund until we have received the goods or until you have furnished proof that you have sent back the goods, whichever is the earlier. 

You shall return or hand over the goods without delay, and in any case at the latest within fourteen days of the date on which you notify us of the revocation of this contract, to Julie Ravat, c/o Justine Leconte, Lindenstrasse 74, 10969 Berlin, Germany. The time limit shall be deemed to have been complied with if you dispatch the goods before the period of fourteen days expires. We shall bear the costs of returning the goods at the lowest possible shipping cost, with a tracking number, without any extra insurance. You are only obliged to pay any loss in value of the goods if such loss in value is attributable to the goods being handled in such a way as is not commensurate with an inspection of the quality, properties and function of the goods.

 

Exceptions from right of revocation

Legal exceptions to the right of revocation are in force (Section 312g BGB), and we reserve the right to invoke the following regulations in relation to your contract: 

The right of revocation does not apply to contracts for the supply of goods that are not prefabricated and the production of which is governed by an individual choice or decision by the Consumer or that are clearly tailored to the personal needs of the Consumer.

 

Sample Declaration of Revocation

Sample revocation form

 

(If you wish to revoke the contract, please fill in this form and send it back to us.)

- to Julie Ravat, c/o Justine Leconte, Lindenstrasse 74, 10969 Berlin, Germany, e-mail: info@justineleconte.com

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following item (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of Consumer(s)

- Address of Consumer(s)

- Signature of Consumer(s) (only for messages on paper)

- Date

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(*) Please delete where inapplicable

 

 

Retention of Title

The goods shall remain our property until payment has been made in full.

 

Complete terms & conditions for the website www.justineleconte.com can be found here