Return Policy
This return policy applies to physical product purchases made on www.justineleconte.com.
We do not accept returns “for an exchange”. We only accept returns “for a refund”.
We accept returns from all the countries we ship to, within 14 days after you received your order (i.e. the “delivered” date as communicated by the carrier in the online tracking system). You must send back the item(s) you wish to return within this 14-day delay, for your return to be accepted.
HOW TO RETURN AN ITEM:
1) Let us know that you want to return something: https://returns.futurlog.com/justineleconte
2) Send back the item(s) to this address:
Justine Leconte
c/o HOUTCH NSL - FUTURLOG
Av. Jean-Jacques Ségard
59554 Tilloy-lez-Cambrai
France
Important to know:
- You can use the post services of your choice.
- The item(s) need to be in the original packaging (fabric bag, plastic bag or white box, depending on the product) and should not show signs of wear.
- You can use the same shipping box you received your item(s) in, or use a smaller box if it can reduce your cost of shipping.
- Make sure to tape/seal all sides of the parcel so that it cannot be opened on the way.
- If you are shipping back from outside of the E.U.: print out your email invoice and put it in the shipping box with your return. Then in the customs form on the shipping box, write “RETURN ITEM” and a value of "1 EURO". This will avoid being charged customs fees, which are not due when returning a purchase. If you don’t fill in the customs form according to these instructions and/or don't join the invoice to your return, it might generate additional customs fees when re-entering the E.U., which will be deducted from your refund.
3) Once we have received your return, we will process it and refund the item(s) within 21 business days.
You will receive a refund notification by e-mail.
Returns are received by our warehouse. They collect them and send them to our office every week or every second week. You will not be notified when they receive the return, you will be notified when our office has received it and processed the refund.
It is your responsibility to make sure that your return reaches us.
Note that we do not cover your return costs. Please keep your shipping proof until we have processed your return.
If you haven’t received your refund notification but we have received your return more than 21 business days ago, please get in touch: it is possible that we are not able to identify who the return came from and can’t process your return without your help.
Refunds are made via the same payment method used when placing your order.
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FAQs:
YOUR PARCEL WAS DELIVERED TO A PACKSTATION / POST OFFICE AND YOU DIDN’T PICK IT UP?
It is your responsibility to make sure that you are at home when the parcel gets delivered, or that you pick it up from the post office if you weren’t at home when the parcel arrived. Use the tracking website to follow your order and know when it will arrive: https://tracking.futurlog.com/justineleconte.
If you don’t pick up your parcel within the delay during which the post office is holding it for you, the parcel will automatically be sent back to us.
Any potential “bounce fee” invoiced by the carrier will be deducted from your refund.
YOU GAVE A WRONG / UNCOMPLETE ADDRESS?
Please carefully check your shipping address when placing your order & make sure to fill in all required fields.
If you notice a mistake before we have shipped, please write your correct address to info@justineleconte.com and we can manually correct your address in the system.
If you give a wrong / uncomplete address and your parcel gets shipped, the post services won’t be able to deliver your order & it might bounce back to us.
YOU RECEIVED THE WRONG ITEM?
It’s rare! However if what you received does not correspond to what you ordered, please get in touch (info@justineleconte.com) and attach a photo where we can see the item and the barcode on the packaging. We will advise what to do next.
WHY IS YOUR ORDER TAKING SO LONG TO ARRIVE?
Sometimes, mainly outside of the E.U., parcels get delayed when entering customs. Please check the status of your delivery here: https://tracking.futurlog.com/justineleconte.
If you think that you’ve waited for your delivery longer than expected, please get in touch and we can help investigate.
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The following terms & conditions apply to digital products & online courses.
Due to the nature of digital products & to the fact that you get full and immediate access to your product immediately after purchasing, we do not offer returns on digital products. Sales of digital products such as templates, courses, documents or memberships are final.
Updated: February 2026