Justine Leconte - Shipping terms

 



SHIPPING TIMES:


We currently ship daily, from Monday to Friday. 

Here are estimated delivery times to your country:
- Delivery within Germany: usually takes 2-4 working days after shipping.
- Delivery to countries of the European Union: usually takes 4-10 working days after shipping.
- Delivery to countries outside of the E.U.: can take 7 to 28 working days after shipping, depending on the post services in each country.

You will receive a confirmation once your order has been shipped, so that you can check the status of your delivery at any time



HOW WE SHIP & WHAT IT MEANS FOR YOU

We ship from our warehouse in Germany, with DHL GoGreen.

Sometimes they group parcels to certain destinations, making the lead time a bit longer. We think it is a good thing because it saves some CO2 emissions. And since all parcels are sent with a tracking number and insurance, you will know where your parcel is while it is on its way to you.

If you order items that have different availability dates, we will wait until all items are available before fulfilling your order. This way you are charged only once for shipping. 

Note: the delivery times mentioned above do not include weekends, bank holidays or unforeseeable disruptions e.g. Covid, Brexit and this kind of thing...!



COUNTRIES WE DELIVER TO & SHIPPING COSTS:

 

  • GERMANY: €4.50 - €6.50

(depending on the parcel's weight)
We ship with DHL Go Green, parcel with tracking number


  • EUROPEAN UNION: €7.90 - €12.90 

(depending on the parcel's weight)
We ship with DHL Go Green or GLS, parcel with tracking number

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.


  • SWITZERLAND:  €7.90 - €19.90 

(depending on the parcel's weight)
We ship with DHL Go Green, parcel with tracking number
* WE CURRENTLY CANNOT SHIP JEWELRY TO SWITZERLAND: please indicate a delivery address in another E.U. country if you wish to order jewelry. 


  • REST OF THE WORLD / NON-E.U. COUNTRIES: €12.90 - €19.90 

(depending on the parcel's weight)
We ship with DHL Go Green or GLS, parcel with tracking number

Albania, Argentina, Armenia, Canada, Chile, Hong-Kong, Iceland, Japan, Norway, Serbia, Singapore, Ukraine, United Kingdom, United States, Uruguay.


  • AUSTRALIA / NEW ZEALAND: €12.90 - €29.90 

(depending on the parcel's weight)
We ship with DHL Go Green, parcel with tracking number

* For Australia & New Zealand, the lead time can be up to 4 weeks: it depends on how quick local customs are - unfortunately we have no influence on that part of the shipping journey.

 

For orders outside of Germany:
you can track your parcel on www.dhl.de until it leaves Germany & gets handed over to the carrier / post services in the destination country. Afterwards, your parcel can be tracked directly on the website of the post services of your country. 

For orders outside of the E.U.:
it is possible (but not always the case) that the customs of your country charge you a fee, for importing goods from abroad. The fee is usually equivalent to the V.A.T. that you would pay for purchases within your country.

For our customers in the U.K.: 
since Brexit, we're not charging V.A.T. on your orders placed on justineleconte.com anymore. Then the government might charge you a V.A.T. for importing goods from outside the U.K. and it is equivalent to the V.A.T. you would be charged inside the U.K.
However they should not be charging you a customs fee. Indeed, there's an agreement between the U.K. and the E.U. stating that goods manufactured in the E.U. are not subject to custom fees in the U.K. All our goods are manufactured in the E.U. Let us know if you need a "proof of origin" document in order to avoid customs fees at the U.K. border. 

For all customers:
If you refuse a delivery, or refuse to pay the eventual additional charges requested from you at customs in order to import products into your country, the parcel will normally bounce back to us. This can cause additional routing costs for us, which will be deduced from your refund
Please note that we will only process refunds for parcels that effectively come back to us. To make sure of this, please track the tracking number which was sent to you in your shipping confirmation e-mail. 

Notes:
- It can take up to 48h for your parcel number to become visible in the tracking system, once you have received the shipping confirmation email. 
- In your country, the tracking system might indicate that the parcel is still waiting in Germany: that’s because your local post services have not scanned it yet. But it is still in transit and proof that a parcel has left Germany can be found on the www.dhl.de website.

We accept returns from all countries we ship to. 
More info: return policy.

For further questions, please check the FAQs or write to info(at)justineleconte.com


Updated: November 2023