Justine Leconte - Shipping terms


JEWELRY PRE-ORDERS 2020:
The pre-order phase starts on October 22nd. Production will take place in November & Christmas shipping will start at the end of November (non-E.U. countries first, then E.U. countries).
We cannot guarantee when your order will reach you, as it depends on your country of residence. But we will ship early enough before Christmas. We have planned production and shipping with Christmas orders in mind.

NOTE for U.S. customers:
due to Covid, the U.S. post services are currently working largely under capacity and most parcels sent from Europe are being transported by sea. Therefore we are offering 2 different shipping options: by sea (slow post for 15.90€) or by plane (fast post for 49.90€). While we unfortunately do not have the power to influence the current situation, we wanted to give you the choice, depending on how urgent your order is. We recommend you choose the slow-post option!
If you wish to return or exchange an item, please note that only 15.90€ will be refunded to you, no matter which shipping option you chose upon ordering.

REGULAR SHIPPING TERMS OUTSIDE OF A PRE-ORDER PHASE:
Outside of a pre-order period, we ship twice per week, usually on Tuesday and Friday of each week. 

Delivery within Germany usually takes 2-4 working days.
Delivery to countries of the European Union usually takes 4-7 working days.
Delivery to countries outside of the E.U. can take 7 to 21 working days, depending on the post services in each country.
Note: delivery is subject to variations based on bank holidays and unforeseeable disruptions due to Covid. Delivery to the U.S. is curently expected to take longer than 21 days.

Countries we deliver to & corresponding shipping costs:

4.99€: standard shipping to Germany with DHL (tracked parcel)

7.90€: European Union & Switzerland (tracked parcel)
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

15.90€: World (tracked parcel) 
Albania, Argentina, Armenia, Australia, Canada, Chile, Costa Rica, Hong-Kong, Iceland, India, Indonesia, Israel, Japan, Laos, Lebanon, Mexico, New Zealand, Norway, Russian Federation, Serbia, Singapore, Turkey, Ukraine, United Arab Emirates, United States (Sea freight during Covid), Uruguay, Vietnam. 

49.90€: U.S.A. (Priority air freight during Covid)

For each purchase, you will receive a confirmation e-mail and a tracking number, so that you can check the status of your delivery at any time. 
From our side, we can track the parcels until they leave Germany & are handed over to the carrier in the destination country. Afterwards, parcels need to be tracked via the post services of your country. 
Note: it can take up to 24h for your parcel number to become visible in the tracking system. 

We accept returns from all countries we ship to. 
More infos: return and exchange policy.

For further questions, please check the FAQs or write to info(at)justineleconte.com

Updated: October 21st, 2020