Justine Leconte - Shipping terms

NOTE for U.S. customers:
due to Covid, the U.S. post services are currently working largely under capacity and are currently doing their best to catch up on delayed parcels, accumulated in December.

REGULAR SHIPPING TIMES:
We ship twice per week, usually on Tuesday and Friday of each week. 

Delivery within Germany usually takes 2-4 working days after shipping.
Delivery to countries of the European Union usually takes 4-7 working days after shipping.
Delivery to countries outside of the E.U. can take 7 to 21 working days after shipping, depending on the post services in each country.
Note: delivery is subject to variations based on bank holidays and unforeseeable disruptions e.g. Covid.

Countries we deliver to & corresponding shipping costs:

4.50€: standard shipping to Germany with DHL (no tracking)

7.90€: European Union & Switzerland with Deutsche Post (tracked parcel)
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

12.90€: world with Deutsche Post (tracked parcel) 
Albania, Argentina, Armenia, Australia, Canada, Chile, Hong-Kong, Iceland, Japan, New Zealand, Norway, Serbia, Singapore, Ukraine, Uruguay, United Kingdom.

You will receive a confirmation when your order ships, so that you can check the status of your delivery at any time. 
For international orders: from our side, we can track the parcels until they leave Germany & are handed over to the carrier in the destination country. Afterwards, parcels need to be tracked via the post services of your country. 
Note: it can take up to 24h for your parcel number to become visible in the tracking system. 

We accept returns from all countries we ship to. 
More infos: return and exchange policy.

For further questions, please check the FAQs or write to info(at)justineleconte.com

Updated: January 1st, 2021