Jewelry pre-orders 2020

Pre-orders placed in October are guaranteed to be produced and shipped at the end of November (non-EU countries) or at the beginning of December (EU countries).
Orders placed later on will be taken from the additional inventory that we will produce at the same time - until inventory is sold out.
If you want to place a Christmas gift order, it is advised to do so as soon as possible, in order to avoid seeing your favorite pieces potentially selling out.

Watch THIS SHORT VIDEO where Justine shows 2 different ways of measuring your fingers.
Then refer to the SIZE TABLE to find the ring size matching your measurement.

For jewelry plating, in general, brands apply a plating layer of 1 micron. But for our rings, we apply a layer of 3 microns: it is more resistant without loosing any of the detailing that makes a design special.

The entire MIRAGE collection is produced in Germany, with 100% certified recycled silver. Recycled silver has the same quality & characteristics as non-recycled silver - but it is much more environmentally friendly and ethical.
A production within the EU also ensures that the people who are making your jewelry are being paid and treated fairly. It means higher production costs on our side, but since we are selling directly to you, without an intermediary or a collaboration partner, we are able to maintain affordable prices.

Take your jewelry off when you shower, when using detergents or any other chemical products. If a silver piece that you haven't worn in a long time starts to turn black (which is absolutely normal), just rub it with a clean cloth to remove the oxydation. Only use chemical silver-cleaning products if you have tried them before and if you are sure that they won't damage the surface of your piece.

Shipping & delivery

We currently deliver to 56 countries: 
Europe:
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Rest of the world: 
Albania, Argentina, Armenia, Australia, Canada, Chile, Costa Rica, Hong-Kong, Iceland, India, Indonesia, Israel, Laos, Lebanon, Mexico, New Zealand, Norway, Russian Federation, Serbia, Singapore, Turkey, Ukraine, United Arab Emirates, United States, Uruguay, Vietnam

We ship at least twice per week, usually on Tuesday and Friday of each week. 
- Delivery within Germany usually takes 2-4 working days.
- Delivery to countries of the European Union usually takes 4-7 working days.
- Delivery to countries outside of the E.U. can take 7 to 21 working days, depending on the post services in each country.
Note: delivery is subject to variations based on bank holidays and unforeseeable disruptions of the post services. 

Yes. We ship exclusively via insured post with a tracking number.

4.99€: standard shipping to Germany with DHL (tracked parce

7.90€: European Union & Switzerland (tracked parcel)
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

15.90€: World (tracked parcel) 
Albania, Argentina, Armenia, Australia, Canada, Chile, Costa Rica, Hong-Kong, Iceland, India, Indonesia, Israel, Laos, Lebanon, Mexico, New Zealand, Norway, Russian Federation, Serbia, Singapore, Turkey, Ukraine, United Arab Emirates, United States, Uruguay, Vietnam. 

For each purchase, you will receive a confirmation e-mail and a tracking number, so that you can check the status of your delivery at any time. 
From our side, we can track the parcels until they leave Germany & are handed over to the carrier in the destination country. Afterwards, parcels need to be tracked via the post services of your country. 
Note: it can take up to 24h for your parcel number to become visible in the tracking system. 

In Germany, the post office usually stores your parcel for you for up to seven days (not working days!). If you do not pick up your order within this time, the post office sends the order back to us. We can, of course, re-ship your order to you as soon we receive it but we will need to charge you the additional shipping costs.

In countries other than Germany, the time during which the post office keeps your parcel varies. If your parcel comes back to us, we can re-ship it to you but we will need to charge you the additional shipping costs.

Sometimes, a delivery can damage our products on the way. Please get in touch with us (info(at)justineleconte.com) and try to describe the damage as accurately as possible. Please also send pictures where we can see the damage. We will then advise how to proceed.

For each order, you will receive a tracking number. It can take up to 24 hours for your tracking number to be visible in the carrier's online system. If you think that you waited long enough, your tracking number is still not visible & your order might have gotten lost, get in touch: info(at)justineleconte.com and we'll help with the investigation.

Returns and exchanges

Please follow the instructions HERE (partial exchange or total exchange, from Europe or from outside of Europe). 
Note that we accept returns for orders placed on justineleconte.com.
Since jewelry is purchased on stilnest.com, for jewelry you need to refer to the Stilnest terms & conditions for an exchange or a return. 

It takes up to 14 days (after reception) for us to check that your returned item(s) is in good condition and to process & refund your return. Depending on your country, the wire transfer of your refund can take an extra couple of days to reach your account. 

Send your item back to us following the exchange instructions HERE and tell us what you want to exchange your item for. We will send you the new size or color you want and we will refund the cost of shipping your item back to us. 

Production & ethics

We source our fabrics (for cut-and-saw pieces) and yarns (for knitted pieces) in Europe. 
We pay attention to the fabrics' technical properties (e.g. color-fastness, pilling level, etc.) which must be disclosed by European mills.
When sewing or knitting the garments, we work exclusively with production partners based in Europe as well. This way we ensure a fair payment of the garment workers, clear communication, short lead times and European safety standards. 
The resulting garments cost more to produce and would cost more in retail if we sold through stores. But since we sell directly (online), we can afford to keep the prices more moderate, for a level of quality similar to other designer brands. 

Yes. Absolutely. And not just a few pieces in each batch as other brands do: we check every single garment after production. And before production, we check the prototypes and the production samples. Overall, we check... a lot!